Junior Customer Support Specialist

Junior Customer Support SpecialistDEPARTMENTLocal OperationsLOCATIONSTbilisi, GeorgiaTYPEFull timeView all roles

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

About the role

We are looking for a highly motivated Junior Customer Support Specialist to help us build quality-oriented service for our customers.

As a Junior Customer Support Specialist you will contribute to improve the quality and speed of Bolt Food's customer support. Are you after a high-impact role in a fast-growing organisation where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this role is 1945 GEL + night shift bonuses + biannual bonuses based on performance.

Probation Period: 6 Months

Working Model : Hybrid

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

Main tasks and responsibilities

• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality and speed of Bolt Food's customer support
• Be a key player in building a support team in a challenging growth environment
• Work in rotative shifts (05:00am-14:00pm; 09:00am-18:00pm; 16:00pm-01:00am; 18:00pm-03:00am; 20:00pm-05:00am)

About you

• You're a great communicator
• You understand what outstanding customer support looks like and be ready to go the extra mile
• You are always ready to put customers first, be passionate about helping others
• You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You have excellent spoken and written of Georgian and EnglishWhy you’ll love it here
• Accelerate your professional growth with unique career opportunities.
• Take care of your physical and mental health with our wellness perks.
• Connect with colleagues at annual company events and smaller team gatherings.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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