Operations Specialist

Operations SpecialistDEPARTMENTLocal OperationsLOCATIONSBaku, AzerbaijanWORKPLACEOn-siteTYPEFull timeView all roles

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We’re looking for a motivated Operations Specialist to join our Bolt Rides team in Baku. As an Operations Specialist, you’ll support sustainable demand growth and rider retention initiatives that contribute to the growth and success of our Rides marketplace.

The role combines rider engagement, operational execution, process improvement, cross-team collaboration, and supporting initiatives that help more riders try Bolt and keep choosing it. You’ll split your time between analysing data and understanding what drives riders’ decisions, from pricing and availability to service quality.

This role is a good match for you if you’re a driven, analytical and hands-on individual with strong operational experience and a practical approach to problem-solving.

Main tasks and responsibilities

• Rider acquisition & value proposition: Explore new rider acquisition opportunities in Baku to grow the funnel and shape the value proposition for the market, working closely with Local Marketing.
• Rider activation & engagement: Analyse trends, risks and opportunities; spot signals and create action plans to activate, engage and reactivate riders effectively. Run rider referral and bonus campaigns, promote loyalty offers and new features, and bring rider feedback back to the team.
• Performance analysis: Monitor the health of the Rider Growth domain, including rider statistics and rider activation. Track the performance of newly launched categories and partnerships and identify opportunities for further growth.
• Marketplace & service quality: Track pricing, ETAs, availability and competitor offers to keep Bolt competitive. Act on complaint and rating trends together with the relevant teams, including Fleets where they affect rider experience.
• Process optimisation: Document and optimise business processes to improve operational efficiency and customer experience. Review existing workflows to improve key results.
• Partnerships & collaboration: Work with internal teams (Local Team, Growth Analytics, Local Marketing) and external partners with a results-oriented approach and measurable impact. Collaborate with Central and CEE teams on operational projects and share updates on local performance. Support market and feature launches in Baku and keep up with the local regulatory landscape and its impact on riders and Bolt.

About you

• Around 2 years experience in Operations, Project Management, Analytics, Strategy, Consulting, Marketing or a customer-facing role, ideally in mobility, ride-hailing, logistics or a marketplace business.
• Fluency in Azerbaijani and English, with clear written and verbal communication.
• Comfortable with Excel / Google Sheets; familiarity with BI tools such as Looker is a plus.
• Experience taking an idea through to execution with measurable outcomes.
• Enjoys building relationships with internal teams and external partners, and speaks about riders, drivers and Fleets with respect.
• An ownership mindset and integrity.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

Apply for this job

Apply

Complete the form below. Required fields are marked with *.