A 1.7 out of 5
On 20 October 2026, Naukri's page on Trustpilot showed a TrustScore of 1.7 out of 5, from 200 reviews. 65% of them give one star, and 25% give five. Naukri answers almost all of the negative ones: the page says it replied to 97% of them.
200 is a small number for a site this size, and most Indian job seekers will never write a Trustpilot review. But the reviews that are there tell one story more than any other: people paid for a plan that promised to get them noticed, and nothing changed.
We make Guap, an app for finding and applying to jobs, so we went and read them. Below is what people wrote, why it lands hardest on young job seekers, and what Guap does about each complaint. Where Naukri works, we say that too.
Why it lands hardest when you are starting out
In India, unemployment is mostly a young person's problem, and an educated one:
- The India Employment Report 2024 from the ILO and the Institute for Human Development found that in 2022, young people made up 82.9% of everyone unemployed, and educated young people's share of everyone unemployed rose from 54.2% in 2000 to 65.7%. Among young graduates, 29.1% were unemployed.
- The government's own labour force survey for July 2026 put unemployment at 15.6% for ages 15 to 29, and 18.6% for young people in cities, against 5.1% for everyone 15 and over.
- The other side: Naukri's own JobSpeak index says fresher hiring in August 2026 was 15% higher than a year before.
More openings for freshers, and still far more freshers than openings. That gap is where a paid plan that promises to put you at the top of the pile sells best.
Paying to be seen
Naukri's paid add-ons are sold on exactly that promise. On its FastForward menu, Resume Display says "Gain more visibility among recruiters" and Priority Applicant says "Increase your chance of getting a call". The most common complaint in the reviews is that it did not: views, perhaps, but no calls, and sometimes fewer than on the free plan.
What Guap does. Nothing on Guap makes you more visible to employers. There is no boost or priority badge to buy, and an employer sees its applicants in the order they applied. What job seekers can pay for is AI help, such as a cover letter or a CV check, from 5 US cents an action, out of prepaid credit. Every price is on the pricing page.
In reviewers' own words:
“They make great promises over the phone about extra visibility and services, but none of it actually happens. You end up getting the exact same experience as the free plan.”
“Months later, nothing. No recruiter contact, no real benefit over the free plan.”
“I purchased a paid subscription, but I was getting more calls on the free account.”
“I had actually taken the Naukri resume display service for three months but it got me views only.”
Calls before you pay, silence after
The second complaint is about people. Reviewers describe a relationship manager who rang often until the payment went through and then stopped answering, followed by calls offering the next package. Some also say spam calls and messages started soon after they signed up.
What Guap does. Guap never needs your phone number to sign up or sign in, and nobody from Guap rings you to sell a package. When you need us, tap Guappy in the navbar to send us a bug, an idea or a question. It goes to our team inbox, and a person writes back by email.
In reviewers' own words:
“Never buy Naukri premium. Their RM will disappear after taking payment and there tools also do not work.”
“Not once in these two months has the RM reached out to understand my job requirements or check if I have even had any interviews.”
“Instead, your customer care keeps calling and asking me to buy another package. How many packages am I supposed to purchase without getting any result?”
“Another major issue is the number of spam calls and messages I started receiving after signing up. It feels like my data is being shared too freely, which is concerning.”
Asking for a refund
A smaller group were charged for a renewal they did not expect, or cancelled straight away, and were told there are no refunds.
What Guap does. There is no subscription for job seekers. You buy a prepaid credit pack once, nothing renews, and credit never expires. Unused credit is refundable within 14 days of purchase: write to us and we send it back. If a paid action fails, its credit comes back on its own.
In reviewers' own words:
“When I immediately contacted their support team to cancel the service and requested a refund, they completely refused, hiding behind a strict "no refund policy."”
“However, when I contacted customer support, they informed me that no refund will be provided since the money was already deducted, even though I had cancelled right away.”
Matches that miss
Then the jobs themselves: a profile filled in carefully, updated daily, and recommendations that have nothing to do with it.
What Guap does. You can filter Guap's job feed by remote, hybrid or on-site, by type (full-time, part-time, internship, contract, entry-level or a 4-day week) and by how recently a role was posted. Pass on a job and it leaves your feed for good. We should also be plain about size: Guap is new in India, and on 20 October our page of jobs in India listed 66 open roles.
In reviewers' own words:
“I’ve saved my profile with accurate experience, skills, and location preferences, but I still keep getting irrelevant job openings.”
“I joined the premium service but really a waste of money. The job profiles I received , 95% of them were completely unrelated.”
“This site is good for only freshers, I’ve got my resume updated and ATS friendly and have been active on naukri.com since over a year, updating my profile daily, but not one call.”
Recruiters who want money
Job scams are a problem across India, not only on Naukri. In 2023 the Home Ministry's cybercrime centre flagged over 100 websites running part-time job frauds, and said their targets were mostly retired people, women and unemployed young people. Naukri's own security page warns that scammers ask for registration fees of Rs 500 to Rs 1,000 or more, and says: "No legitimate company will ever ask you to pay for the job!"
What Guap does. On Guap, only an employer that has confirmed a business email can post a role or start a conversation, and only with people who applied to its own roles. Guap never charges you for a job, and there is no way to pay an employer through it. Guap does not screen messages for scams, though, so the rule holds everywhere: never pay to get a job.
In a reviewer's own words:
“Worst platform. Full of fake job calls, scams asking for money, and no real opportunities.”
Where Naukri still earns its place
A quarter of the reviews give five stars, and Naukri has more Indian employers on it than a new app can. Its search filters work for some people, its job alerts are useful, and one reviewer says the paid plan has improved:
“The search filters helped me find the roles that actually matched my experience and the niche I wanted to work in.”
“The job alerts and resume visibility features are helpful. However, some job postings feel repetitive and response rates can be improved.”
“Had taken it few years back and it was useless but now it's called naukri pro and it's actually good.”
What we would do
Keep your Naukri profile up to date; it is free, and recruiters search it. Before paying for visibility, ask what you get if the calls do not come, and get the answer in writing. Apply on the company's own careers page where you can. And never pay anyone who offers you a job.
How we read the reviews
Guap wrote this, and Guap makes a job search app, so read it with that in mind. On 20 October 2026 we read Naukri's Trustpilot page: the newest reviews, and the ones about paid plans, calls and job matches. The 17 quoted here are copied word for word from the reviews themselves, and each card links to its review. We cut full names to a first name and last initial and left everything else as written, typos included.
The score and the count change every day; the numbers here are the ones the page showed that day. Every other figure links to the page it comes from. We have no connection to Naukri, Info Edge or Trustpilot, and none of them has seen or approved this article.
