A 1.8, and a split
On 20 October 2026, Indeed's page on Trustpilot showed a TrustScore of 1.8 out of 5, from 13,058 reviews. 42% of them give one star. 38% give five.
That split is the first thing to know. Plenty of people found a job on Indeed and said so. The rest describe a different site: matches that ignore what they asked for, listings that are already gone, and applications nobody answers.
We make Guap, an app for finding and applying to jobs, so we read the newest reviews and the ones about jobs, applying and accounts. Below is what people wrote, why it lands hardest early in a career, and what Guap does about each complaint. Where Indeed works, we say that too.
Why it lands hardest when you are starting out
Indeed's own economists have been measuring the squeeze on first jobs:
- Entry-level postings have been falling since 2022. In May 2026 they were down 7.5% on a year earlier, while senior postings were up 14.7%.
- The entry-level roles that are left are crowded. Indeed Hiring Lab found that 30% of applications to entry-level postings in May came from people with 10 or more years of experience, which it says likely makes the search harder for younger workers.
- In Greenhouse's November 2025 survey of 2,900 job seekers in the US, UK, Ireland and Germany, 62% of US Gen Z entry-level workers said they had lost trust in hiring, and only 8% of candidates said AI makes hiring fairer.
- Handshake found pessimism among final-year students rose from 46% to 62% in two years.
Fewer first jobs, more people applying to each, and less trust in how they are picked. When every application counts for more, a wrong match or a dead listing costs more too.
Matches that ignore what you asked for
The most specific complaints are about recommendations. People set what they want, part-time, remote, one town, and keep getting the opposite.
What Guap does. You can filter Guap's job feed by remote, hybrid or on-site, by type (full-time, part-time, internship, contract, entry-level or a 4-day week) and by how recently a role was posted. Pass on a job and it leaves your feed for good. One thing the signed-in feed does not do yet is filter by city: for a place, use the public pages, such as jobs in London.
In reviewers' own words:
“My résumé and preferences clearly state that I’m looking for part-time, remote work. Yet I keep receiving full-time opportunities or jobs requiring me to work on-site in places like North Carolina.”
“No matter how many days of doing this, I still get flooded with jobs in cities I am not interested in working in.”
“Do better Indeed. People actually want to find suitable jobs.”
Listings that are gone, or were never there
The next group is about the listings themselves: posted today and already expired, or a scam that arrived by email. It is not only an Indeed problem. In a 2024 ResumeBuilder survey, 40% of hiring managers said their company had posted a fake job in the past year.
What Guap does. The jobs Guap finds itself come straight from each company's own careers page or its public applicant tracking board, not from job aggregators. Guap checks them again every night and closes a role once the company's listing drops it. For a listing anywhere else, here is how to spot a ghost job before you apply.
In reviewers' own words:
“Many jobs actually expired even if according to indeed they were posted the same day”
“It’s concerning that this scam was sent directly to my email through your platform.”
Applying into silence
Then the quiet. Dozens of applications, sometimes a hundred or more, and no answer at all.
What Guap does. Guap cannot make a company reply, but it can show you which ones do not. Company and job pages on Guap show how many Guap users got no reply from that company in the past year, once at least three different people marked an application Ghosted after two months or more of silence. Your own applications are tracked in one place, and after 60 days with no reply Guap suggests marking one Ghosted, so it stops taking up room in your head.
In reviewers' own words:
“No one ever replies back. Applications are viewed sometimes then ghosted.”
“Applied to 150 jobs and was told I was in a queue, but never made it any further.”
“I have to ask, has anyone actually gotten a job interview, talk less of a job, through Indeed? It seems like you fill out numerous applications on this site, but no employer ever gets back to you.”
Phone checks, then calls from strangers
Several of the newest reviews are about phone numbers: a check by text before you can carry on, and then calls and WhatsApp messages from strangers offering "flexible" work. Indeed answers many of these reviews on Trustpilot, saying it does not sell personal data and that the callers are impersonators using its name. Either way, the US Federal Trade Commission says task scams, one kind of job scam, typically start with an unexpected text or WhatsApp message, and about 20,000 people reported one in the first half of 2024 alone.
What Guap does. Guap never asks for a phone number to sign up or sign in. You sign in with a code we email you, or with Google, and there is no check by text. Your number only reaches an employer inside an application you choose to send, and employers on Guap cannot search or browse people: they see only who applied to their own roles. Our privacy page says it plainly: we do not sell your personal data and do not use it for advertising.
In reviewers' own words:
“I signed in with my Google account and now I have to verify my account with a phone number. This site requires too much information for mediocre job leads.”
“Unless you want your number handed out to HUNDREDS of people and sites calling you by the hour asking if you want ‘part time flexible working’ DO NOT SIGN UP.”
“Sick of calls from ‘Indeed’ asking to add them on whatsapp! Whether it’s you or not, they are using your name.”
Wiped accounts, and nobody to call
The angriest reviews are from people who lost their CVs and applications overnight, or got stuck and found no person to ask.
What Guap does. Settings has an Export my data button that downloads your profile, saved jobs and the applications you sent through Guap, whenever you like. When something is wrong, tap Guappy in the navbar to send us a bug, an idea or a question. It goes to our team inbox, and a person writes back by email.
In reviewers' own words:
“Lost all my data, applications, resumes, in the middle of a job interview!!! Now my account is wiped clean and there is ZERO customer service.”
“Oh also they deleted my resume so I had to remake my resume ALL OVER AGAIN!”
“Zero customer service - a technical issue with their AI system is preventing me from submitting my resume / application. Its been well over a week and zero contact by indeed.”
Where Indeed still earns its place
38% five-star reviews is not nothing. Indeed lists a huge number of jobs, its recommendations do land for some people, and uploading a CV and applying in one place is easy. Two of the happier reviews we read say so:
“Thanks to Indeed, I was able to find an excellent job which is suitable for my lifestyle.”
“It took me three months of looking every day, saying I wasn't interested on at least a hundred jobs, but my answer finally came in an email that recommended jobs in my area and now I have a new job!”
What we would do
Use Indeed to see what is out there. Before you apply, open the company's own careers page and check the role is still on it. Keep your phone number off anything that does not need it, and never move a "recruiter" to WhatsApp. Keep track of who replied, so the silence tells you something.
How we read the reviews
Guap wrote this, and Guap makes a job search app, so read it with that in mind. On 20 October 2026 we read Indeed's Trustpilot page: the newest reviews, and the ones about job matches, listings, applying and accounts. The 16 reviews quoted here are copied word for word from the reviews themselves, and each card links to its review. We cut full names to a first name and last initial and left everything else as written, typos included.
The score and the count change every day; the numbers here are the ones the page showed that day. Every survey figure links to the page it comes from. We have no connection to Indeed or Trustpilot, and neither has seen or approved this article.
