Specialist Local IT Services IN/PK

About this Position: The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement.

What you´ll do

• Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices
• Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations
• Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction
• Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement
• Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations
• Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits
• Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization
• Ensure compliance with IT policies, procedures, security standards, and regulatory requirements
• Support plant expansions, automation, and factory digitalization initiatives
• Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience