Specialist CSX CoE Supply & Stock

About this PositionJoin us as a Stock & Supply Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:

What you´ll do

• Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive and professional demeanour).
• Orchestrate and prioritise customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimising costs. Manage stock (cross SBU) in case of shortages and force majeures, prioritising cases based on customer segmentation, customer specific requirements & delivery priority rules.
• Manage material lifecycle phase in/out in collaboration with CSX, Supply Planning, Material Master Data (MMD) and GBS+. Support ad-hoc requests (i.e. customer batch prolongation, mature stock, etc).
• Contribute to the understanding of customer segments, trends, needs, and expectations by analysing customer feedback (internal/external).
• Build customer trust and relationship by providing relevant and accurate supply and stock information to CSX team and specific customer solutions to ensure superior customer experience and error-free management.
• Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Schedule follow-up actions.
• Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/customer issues and/or providing/managing data.
• Close collaboration with internal partners/functions (Customer Service Experience/ CSX, Centre of Excellence/ CoE, Supply Chain, Sales, Material Management Data, Business Planning, Product Technology Management/ PTM, Global Business Solutions/ GBS+), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.