Operations Specialist, Supply & Growth

Operations Specialist, Supply & GrowthDEPARTMENTLocal OperationsLOCATIONSVilnius, LithuaniaWORKPLACEOn-siteTYPEFull timeView all roles

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We are looking for an Operations Specialist to join our Supply & Growth squad in Lithuania. In this role, you will be the engine behind our supply acquisition and engagement efforts.

You will have a direct, tangible impact on our daily operations, ensuring that our growth programs are executed with precision. We need someone who is as comfortable diving into a conversion funnel as they are speaking with independent partner drivers on the ground to understand their challenges and motivations.

Reporting to the Supply & Growth Operations Manager, you will execute the programs and processes that drive our supply-side growth. Your primary focus will be on the end-to-end acquisition funnel—onboarding new partners and keeping them engaged.

This is a hands-on, high-ownership role. You will be responsible for reading funnel indicators, identifying where partners are dropping off, and taking immediate action to fix it.

This position requires a rare mix of analytical thinking and interpersonal skill; you will spend your time both behind a screen analyzing performance and in the field gathering ground-level insights.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 3000€ to 3600€ and will depend on your skills, knowledge, and experience.

Main tasks and responsibilities

• Funnel Ownership: Monitor and analyze the partner acquisition funnel in real-time. You will identify conversion drop-offs and take decisive action to address them without waiting for direction.
• Process & Tool Optimization: Build and improve the operational infrastructure that supports our programs—from lead tracking and conversion workflows to performance reporting.
• Field Engagement: Engage directly with independent partner drivers to gather feedback and understand friction points. You will act as a credible and persuasive ambassador for Bolt’s programs.
• Partner Management: Cultivate trust-based relationships with external partners, acting as their primary operational contact and ensuring that all parties deliver on their commitments.
• Team Oversight: Manage outsourced teams, setting clear productivity indicators and evaluating their effectiveness in hitting acquisition targets.
• Driver Value Proposition & Competitive Intelligence: Support the development of local initiatives that strengthen our offering to partners and improve long-term retention. Monitor competitor activity and collect benchmark data to ensure our offering remains the most compelling in the market.

About you

• Experience: 2+ years in an operations role, preferably in a fast-paced environment where you’ve had to balance ground-level execution with analytical review.
• Communication: Fluent in Lithuanian and English. You are a natural communicator who can adapt your style whether you are presenting a data report or speaking with a skeptical partner at one of our hubs.
• Analytical Skills: Strong numerical skills and high proficiency in Google Suite (Sheets/Docs). You are confident using data to inform your daily actions.
• Proactive Mindset: You are "street-smart" and resourceful. You don’t need a playbook for every situation—when a process isn't working, you find a way to fix it.
• Hands-on Ownership: You hold yourself accountable for results, not just tasks. No job is too small if it helps us hit our growth targets or improves the partner experience.
• Adaptability: You thrive in a role that changes daily, moving between office-based analytical work and field-based engagement with ease.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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