Operations Specialist

Operations SpecialistDEPARTMENTLocal OperationsLOCATIONSTallinn, EstoniaWORKPLACEOn-siteTYPEFull timeView all roles

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

As an Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be relying on relevant data to form business insights, spot potential for development and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Estonia, working closely with other cross-functional/HQ stakeholders to support our mission.

Main tasks and responsibilities

• Take ownership of Bolt's growth by ensuring local operations and HQ teams collaborate actively to meet business goals.
• Develop strategies to strengthen the driver value proposition and grow supply base, performance, and retention.
• Analyse data to monitor supply metrics, ensure marketplace health, and act upon insights.
• Identify trends, risks, and improvement opportunities on a local level that may impact the business.
• Manage and support operations projects by defining precise local processes, with a focus on strong execution and results.
• Advise and collaborate with HQ teams such as Product, Legal, and Marketing to develop and execute key growth initiatives.

About you

• Data-driven mindset with a methodical approach to problem-solving.
• University degree (completed or in progress).
• Skilled in data analysis using Excel/Google Sheets, with Looker and/or Tableau as a plus.
• Strong collaborator with excellent communication skills in English and Estonian.
• Solution-oriented with a meticulous eye for detail, ensuring accuracy and thoroughness.
• Team player who builds positive relationships while remaining customer-oriented and using feedback to improve services and ensure supply growth.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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