HR Systems Management & Contact Center Specialist with English and Italian (m/f)

About this Position Are you looking to build a career in Project Management, People Leadership, Systems & Tech Expertise, or as an HR Generalist? Your journey starts with us. Join our Systems Management & Contact Center team and explore a wide variety of topics and exciting challenges that will pave the way for your career advancement. What you´ll do

• We offer a highly motivating position where you can develop your skills in several areas:
• Enhance your soft skills in communication, teamwork, remote cooperation, and stakeholder management
• Gain technical knowledge of a diverse range of HR systems and tools (SAP, Cornerstone, SNOW, CRM, etc.)
• Learn in detail how Human Resources processes function in a corporate environment and how HR sub-processes are interlinked
• Your daily tasks include:
• Interfacing and communicating with local HR departments worldwide, actively using your language skills via email or phone
• Serving as the first contact point for employees regarding questions about HR tools and applications, global annual processes, HR policy, internal regulations, etc
• Supporting incoming requests via phone (Contact Center) and internal ticketing tools
• Closely interacting with colleagues from different GBS+ locations in Cairo, Manila, and Mexico
• Supporting new and challenging HR initiatives and actively participating in the implementation and improvement of new projects in HR areas