Customer Solution Engineer

Customer solution engineering engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement. Discover: Embed with strategic enterprise customers to rapidly understand their complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. You will contribute to establishing a clear technical problem statement, baseline, success measures, and remediation plan for each engagement. Build and implement technical resolution: devise, design and implement scoped solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches in partnership with the team. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements. Provide technical evidence: when an issue requires product fixes, supportability changes or telemetry enhancements, provide actionable technical evidence including detailed reproduction information, logs, etc., and business impact. Maintain accountability for assigned technical deliverables. Contribute customer solutions and lessons learned to reusable scripts, diagnostic tools, playbooks, technical patterns, and implementation guidance Deliver measurable customer and business outcomes. Contribute technical evidence and validated improvements that support customer confidence in Windows. Provide technical evidence and analysis that can inform internal and customer leadership discussions. Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR equivalent experience. These requirements include but are not limited to the following specialized security screenings: Technical knowledge of one or more areas within enterprise Windows environments: device provisioning and deployment, Intune, Autopilot, device management, OS and update management, application management, performance, reliability, and security. Experience with engineering and automation technologies, building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions, leveraging Azure DevOps, GitHub or similar technologies.