Strategic Execution Business Operations Team – Senior Associate

Be at the center of the work that keeps the Consumer & Community Banking Data and Analytics organization aligned and moving.

The Strategic Execution & Business Operations Team (SEBO) is Data & Analytics (D&A) chief-of-staff and operational enablement function — the "COO tower" for the approximately 2,000-person Data & Analytics organization. SEBO coordinates cross-functionally with strategy, finance, and communications teams to help realize the Chief Data & Analytics Officer’s vision. The team sits at the center of D&A's highest-visibility initiatives: book-of-work transparency, controls modernization, AI/agentic productivity measurement, and executive reporting, including Investor Day coordination.

As a Senior Associate on the Strategic Business Operations Execution Team, you will serve as a generalist contributor across the team's core workstreams, with particular emphasis on operating rhythms and chief-of-staff support for D&A leadership. You'll help run the cadence that keeps D&A aligned including leadership forums, business reviews, cross-D&A coordination. You’ll also flex into portfolio management, controls, and productivity-measurement work as priorities shift. This is a high-visibility seat for someone who wants broad exposure to how a large organization functions.

You'll need to be a creative thinker with superior judgment and executive presence, who thrives in a fast-paced, entrepreneurial environment. You’ll help leaders turn strategy into action through crisp operating rhythms, clear communications, and disciplined follow-through. Your ability to navigate organizational complexities and create structure from ambiguity will be key to your success.

Job Responsibilities

• Independently develop, own, and execute initiatives within the Data & Analytics organization from inception to completion
• Apply structured problem-solving skills to convert leadership priorities into coordinated action by tracking dependencies, flagging blockers, and following up across stakeholder groups
• Facilitate working groups and brainstorming sessions to support leadership decision-making
• Identify opportunities for process improvement and automation and drive implementation of changes
• Collaborate with team members across LOBs, central teams, and corporate functions
• Prepare executive communication materials and present project analyses to senior executives
• Maintain a controls mindset to ensure compliance with approved risk and controls processes
• Drive problem-solving and develop recommendations that advance key team priorities
• Utilize organizational and planning expertise to prioritize tasks and resolve challenges
• Understand the leader’s intent and take initiative in the absence of specific instructions

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree and 3+ years of experience in business operations, chief-of-staff/program management, management consulting, or a similar cross-functional analytics or operations role
• Excellent written and verbal communication with the ability to synthesize complex, cross-team information into clear, leadership-ready materials
• Strong organizational and project-coordination skills; comfortable running multiple workstreams with competing deadlines simultaneously
• Consulting orientation with strong client engagement skills
• Ability to work effectively in cross-functional teams and influence business partners
• Proficiency in PowerPoint and Excel, with comfort working with data in Monday.com, Tableau, or similar portfolio or BI tools
• Creative problem-solver with the initiative to develop strategic solutions
• Desire to challenge the status quo and drive change

Preferred Qualifications, Capabilities, and Skills

• Exposure to AI/agentic tooling (e.g., GitHub Copilot, LLM-based analytics tools) and interest in productivity measurement
• Experience in financial services or a large matrixed organization
• Experience supporting executive-level reporting or offsite planning
• Experience at a large consulting firm or in an internal corporate strategy function

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.