Specialist, Legal Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Legal Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview The Global Business Solutions Center’s (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity and growth. With over 1,200 professionals delivering more than 200 solutions across 10 locations, GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what’s next.

The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations Hub headquartered in O’Fallon, Missouri, U.S.A. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 89 countries.

The Specialist, Legal Services, works within the broader GBSC Legal Services team and has shared accountability for delivering positive customer experiences and efficient business results. Reporting to the Manager, GBSC Legal Services, this position will be responsible for handling a variety of progressively complex legal support functions.

• Do you want to be part of a dynamic and agile team environment?
• Are you motivated to drive business transformation on a global scale?

Role

• Support assigned attorneys by handling various legal and adminstrative tasks, including file management and document handling.
• Interact with business clients, legal teams and other parties to gather information and provide updates on open matters.
• Compile raw data and create presentations to be presented at an executive level.
• Create and maintain pipeline of projects, manage components of larger projects.
• Identify opportunities for process improvements.

All About You

• Associates or Bachelor’s degree or equivalent paralegal work experience.
• Confidence to question processes, reach out to attorneys for late deliverables, look for opportunities and advocate for solutions that make sense for Mastercard.
• Work effectively across functions to get a resolution and maintain customer satisfaction.
• Ability to manage tasks of varying priority and complexity.
• Demonstrated initiative in understanding how to identify resources and tools for day-to-day work.
• Advanced knowledge in MS Office (MS Excel and MS PowerPoint, in particular).
• Excellent customer service skills.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal English communication skills.
• Strong organizational skills with the ability to multi-task.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.