Senior Product Designer, AI Experience

Overview

Do you have a passion to work with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, and designing for the human experience in solutions supported by AI.

Microsoft Frontier Company is a global organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We are lucky enough to research, design & develop with customers to collaboratively innovate solutions tailored to their business needs. In the process, we help shape the future of our own platforms by partnering with our product groups to improve Microsoft product experiences. Our diverse skillsets and curious natures help us foster innovation with our customers and with each other. Fresh perspective is part of how we create meaningful impact in our work and inclusive day-to-day experiences.

We are looking for a Senior Product Designer for AI-powered products and solutions with strong expertise in human-centered design (HCD), design research, and product design to join our expanding, client facing team. The ideal candidate brings solid product design judgment and is comfortable working with data and AI driven systems, using insights from userresearch, experimentation, and system behavior to inform design decisions.

You will contribute to the design of AI‑enabled experiences where data science and machine learning are core to the solution, working closely with customers as well as Data Scientists, Technical Program Managers, and Software Engineers. This role requires comfort working in complex and evolving problem spaces, collaborating to clarify requirements and translate AI capabilities into experiences that deliver human value and business impact. You will be hands‑on in design and prototyping, bringing production-level design quality contributing to experience quality across projects.

Responsibilities

Product Design (Customer facing AI solutions)

• Design and deliver high‑quality, AI‑enabled user experiences from concept through detailed execution, within a defined problem space
• Apply human-centered design and research insights to inform interaction, visual, and system level design decisions
• Plan and conduct qualitative and quantitative research such as user testing, synthesizing findings into clear insights that inform design solutions
• Create effective production-quality design artifacts d including flows, prototypes, and visualizations that communicate ideas and support decision making, and drive products toward successful delivery

Design Collaboration

• Collaborate closely with Technical Program Managers, Software Engineers, Data Scientists, and other designers to shape and deliver solutions
• Contribute design perspectives within multidisciplinary teams, advocating for user needs and experience quality
• Incorporate feedback from customers, partners, and teammates to iteratively improve designs
• Ensure designs align with responsible AI principles and established experience standards

Qualifications

• Business-level or higher proficiency in both written and spoken Japanese and English is required
• Working knowledge of responsible AI principles or other relevant considerations, and experience contributing to the design of AI‑enabled products or services
• Solid grounding in human-centered design and design research, with hands-on experience applying qualitative and quantitative methods to inform product decisions
• Strong product design skills, with the ability to translate research findings, data, and feedback into clear insights and well-crafted user interactions
• Proficiency in prototyping and iterative design, including Figma, with experience producing low to high-fidelity artifacts to explore and validate ideas
• Comfort working in ambiguous problem spaces with guidance
• Effective cross‑disciplinary collaborator, able to work closely with designers, engineers, data scientists, and product partners to advocate for user needs and experience quality
• Experience working directly with enterprise customers or clients in complex, ambiguous problem spaces

Preferred qualifications

• Degree in Product Design, Human Computer Interaction, Information Design, User Experience, Interaction Design or related field AND 5+ years of experience working in product, consulting or service design OR equivalent experience (e.g., hands-on experience designing, prototyping, and shipping digital products).
• Industry experience working across one or multiple product stages
• Experience working as part of geographically dispersed, diverse, and virtual teams

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.