Senior Customer Experience Specialist (English & Polish) (m/f/d)

We have an opportunity for a Sr Customer Experience Specialist to join us at Honeywell, in Katowice, Join Honeywell as a Senior Customer Experience Specialist and play a key role in delivering an outstanding end-to-end customer experience. As part of the Order-to-Cash (OtC) team, you will manage customer orders, resolve operational issues, coordinate across multiple internal functions, and ensure seamless order fulfillment while maintaining high levels of customer satisfaction.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Key responsibilities

• Manage customer orders, updates, and changes, ensuring accuracy and on-time processing.
• Act as the main point of contact for customer inquiries regarding product availability, pricing, lead times, and order status.
• Resolve order processing issues by collaborating with Supply Chain, Logistics, Finance, and Sales teams.
• Monitor order backlog, customer requirements, claims, returns, and invoice disputes to ensure timely resolution.
• Support revenue optimization activities and contribute to smooth month-end and quarter-end processes.
• Identify process improvement opportunities and support standardization, automation, training, and onboarding initiatives.

Key skills and qualifications

• 2+ years of experience in Customer Service, Order Management, Supply Chain, or Order-to-Cash processes.
• Fluent English communication skills; additional European language skills are an advantage.
• Experience working with SAP, Salesforce, CRM, ERP, or similar business systems.
• Good Microsoft Office skills, particularly Excel, Outlook, Word, and PowerPoint.
• Strong customer focus with excellent communication and relationship-building abilities.
• Proactive, organized, and solution-oriented team player with strong ownership and continuous improvement mindset.

We value

• Process documentation skills
• User level for SAP, SFDC or similar ERP/CRM tools
• Operational knowledge of SharePoint based tools,
• Experience with Customer tools/portals perceived as a plus
• Incoterms & special Trade and Compliance knowledge
• Financial understanding of the Order To Cash process including: VAT, billing, proforma requirements, credits
• High level of customer orientation
• Excellent written and spoken communication skills (phone, mail, email)
• Ability to build relationships and networks in a virtual team environment
• Strong team player with the ability to take ownership and follow-through
• Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
• Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative
• Self-motivated with assertive communication skills, positive and result oriented attitude
• Well organized with good time management, result oriente Our offer
• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours
• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid

Qualifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.