Product Manager- Messaging Platform

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our team

Messaging Platform presents a unique opportunity for the tech product manager to build the platform to deal with scalability challenges both in terms of tech and the business. Work in fast moving environments driving product development with noticeable business impact potential.

Role overview

The Product Manager in Messaging Platform helps teams communicate with travelers through channels such as email, push, SMS, WhatsApp, and more. You will own product direction and outcomes based on user needs and the company’s product strategy for Content Managements / Socials Messaging space. You will work with engineering partners to understand constraints and options and make sound product decisions. An engineering background or independent API troubleshooting is not required.

The Product Manager actively owns the product strategy and direction for the product area by understanding user, partner, and market needs and by working closely with account managers, developers, analysts, researchers, product marketing managers and others to deliver successful products.

Key Job Responsibilities and Duties

• Responsible for the full product dev cycle of Traveler Messaging Platform, including requirements gathering, impact assessment, prioritization, releases, QA, collaborative stakeholder management, proactive risk management.
• Be responsible for the platform performance metrics.
• Troubleshoot API issues, QA new APIs, write API documentation.
• Preparing and presenting cases for the platform improvements, business enablement and issue resolution.
• Drive alignment of projects/programs across marketing and other business units including tech stakeholders.

Role Qualifications and Requirements

• 3+ years of proven experience in platform Product Management capable of driving independently.
• Ability to understand implication of technical decisions to the product, contribute in a technical conversation, write technical documentation and dogfood APIs as well as troubleshoot technical API issues.
• Excellent stakeholder management skills. Past experience with managing large amounts of stakeholders.
• Excellent communication skills - being able to communicate effectively both strategic vision and specific details to various stakeholders, from leadership to individual team members and the tech. Being able to write clear and concise product requirements, status updates and product results.
• Strong analytical skills - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues.
• Strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
• Strong teamwork and collaboration skills are essential.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

This role does not come with relocation assistance

• Application and CV Review
• Recruitment Phone Screen
• Business Interview 1
• Business Interview 2
• FIT Interview
• Hiring Decision

Let’s go places together: How we Hire

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.