Payments Product & Market Manager (Senior Associate) – Australia and New Zealand (Sydney)

Cash Management Solutions is an integral part of J.P.Morgan's Treasury Services business. The Product and Market Manager role is responsible for supporting payments product solutions, including Automated Clearing House, Wires, real-time payments, FX and liquidity services. It involves working closely with business partners across J.P.Morgan, such as internal technology, operations, client service treasury partners, and third party providers and local regulators, to deliver the right mix of cash and short-term investment products to the TS client base.

As a member of the Australia & New Zealand Product Management team, the position will drive the execution of our product strategy and support the ongoing development of our product suite, specifically for International and High Value payments products. This role involves managing day-to-day product management activities, delivery of product development and regulatory projects, and collaborating with sales teams to address client needs. You will work closely with regional product and in-country business partners to help ensure consistency in our product offering, while also considering market trends, risk, legal, and compliance requirements specific to Australia & New Zealand. Your proactive approach will support the successful delivery of the payments strategy and help maintain high standards across the region.

Job Responsibilities

• Provide product subject matter expertise on local market payment operation, product processes and emerging trends, particularly across domestic and international payment products.
• Maintain product compliance in accordance with regulations, product management frameworks and the firms controls standards, including the completion of product reviews
• Ongoing payment scheme relationship management, including rulebook changes and committee representation
• Coordinate systems and operations to ensure that products queries are investigated and resolved effectively.
• Manage product pricing support, analysis and recommendation.
• Monitoring product performance metrics, P&L analysis and delivering regular performance insights, trends and analysis.
• Work with Risk and Control partners to address potential risk of existing or new product offering, e.g. participate in product risk assessment/testing, New Business Initiative Assessment, address audit queries, process enhancements etc.
• Provide strong product ownership and support to payments project initiatives applicable to Australia & New Zealand
• Work closely with Operations to understand existing system behaviors to identify the changes or fixes required to ensure consistent product performance.
• Collaborate with a diverse group of internal stakeholders—including Sales, Service, Operations, Technology, Risk, Legal, and Compliance—to identify opportunities for continuous improvement and ensure consistent product performance.
• Provide subject matter expertise to support sales teams in meeting client needs and achieving growth objectives.
• Providing local analysis to support regional initiatives and projects.

Required Qualifications, Capabilities, and Skills

• Minimum 5 years of transactional banking experience with a global financial institution highly preferred
• Demonstrate sound understanding of Low Value Clearing (BECS), High Value Clearing (RTGS & HVCS), Cross-Border Payments (CBPR+) and local AML/CTF including FATF standards
• Practical experience managing these payments products - domestically within Australia and or other international markets
• Experience with ISO 20022 MX messaging, including standards and schemas.
• Proven experience in the operation of payments products, demonstrated through product implementation, operational oversight or product management responsibilities.
• Team player; work with limited supervision required
• Strong interpersonal and organizational skills including good decision making and multi-tasking abilities
• Strong Excel, Access, PowerPoint and Word skills
• Demonstrated ability to productively leverage AI tools in day to day work

Preferred Qualifications, Capabilities, and Skills

• Relevant tertiary qualifications

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.