Operation Support Clerk

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a fixed-term contractor position

This position provides English-language and back-office support for the Travel & Concierge Experience Division.

The role involves communicating and coordinating with hotels, restaurants, and other partners to help deliver premium travel experiences to our customers.

Responsibilities

Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.

• Communicate and coordinate with vendors and partners in Japan and overseas, including hotels and restaurants, via phone and email
• Support the Front Office team with communications and arrangements with hotels and other partners
• Share relevant information and updates with consultants
• Collaborate with internal stakeholders, including team members in the Japan office and global teams

Qualifications

• Basic computer skills, including email and Microsoft Excel
• Strong attention to detail and the ability to perform administrative tasks accurately and efficiently
• Strong communication skills
• Ability to work collaboratively as part of a team
• Native-level Japanese proficiency and conversational-level English proficiency

Preferred Qualifications

• Experience in the travel or service industry
• Experience providing premium or high-end customer service

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.