New Partnerships & Projects Manager

The Products & Partnerships team of American Express International (Japan) is dedicated to developing and enhancing both new and existing commercial product capabilities for the Small Business Services (SBS) and Corporate segments, leveraging American Express’s internal and external resources. This role is responsible for developing new business features through partnerships and capabilities as well as project management across both the SBS and Corporate segments.

We are seeking a manager who fosters a culture that encourages thoughtful experimentation, calculated risk‑taking, and rapid learning, and who can deliver high‑impact new products and services while effectively manage various commercial projects to help American Express continue winning in the commercial segments.

The successful candidate will demonstrate a strong sense of ownership as a self‑starter, effective project management capabilities, and excellent skills in managing both internal and external stakeholders. Proficient communication skills in both Japanese and English are required.

Responsibilities

• Develop and implement strategic plans for new commercial capabilities.
• Launch new Accounts Receivable–related products beyond existing card rails. The manager will be responsible for delivering new products awarded in the internal innovation competition.
• Lead and Manager key projects that as project leader for commercial and consumer segments.
• Proactively embrace a mindset of experimentation and continuous learning to identify new business opportunities through the study of international best practices and in‑depth customer and competitor analyses.

Qualifications

• Strong communication skills, with the ability to influence, challenge, and drive change in both Japanese and English.
• Proven track record of leading, or being deeply involved in, the delivery of new partnerships or products.
• Robust project management expertise, particularly in new product or partnership development.
• Self‑motivated, with demonstrated capability in strategic planning supported by advanced, data‑driven analytical skills.
• Open‑minded and adaptable, with a strong willingness to acquire new knowledge and skills.
• Fluency in written and spoken Japanese, and business‑level proficiency in English.
• Prior working experience with a bank, alternative or consumer finance provider, or a closely related industry is highly preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.