Manage customer escalations and coordinate timely resolution with the relevant teams.
Maintain accurate CRM records, sales pipelines, forecasts, and account updates.
Achieve agreed revenue, gross profit, new customer acquisition, and retention targets.
Skills and Qualifications
At least degree in Business, Marketing, Information Technology, Telecommunications, or a related field, or equivalent practical experience.
At least 5 years of experience in B2B sales, enterprise sales, or key account management, preferably in telecommunications, mobile devices, IT solutions, or managed services.
Demonstrated ability to acquire business customers, manage strategic accounts, and achieve sales targets.
Understanding of enterprise mobility solutions, including devices, connectivity, mobile device management, security, and support services.
Strong consultative selling, presentation, negotiation, and relationship management skills.
Ability to manage complex sales cycles and coordinate multiple stakeholders.
Strong commercial judgment, including pricing, profitability, and contract considerations.
Organised, proactive, and comfortable managing multiple accounts and opportunities.
Proficiency in CRM systems and Microsoft Office or equivalent productivity tools.
Preferred Experience
Working with enterprise procurement teams and responding to RFPs or tenders.
Selling device leasing, financing, trade-in, refresh, or managed mobility services.
Managing relationships with telecommunications operators, or technology partners.
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