Learning Lead III - Product and Design Learning

The Product and Design Learning function is dedicated to building the product management and product design capabilities that strengthen how our teams work across the organization. Delivering a comprehensive approach, converting complex business needs into practical programs, resources, and learner experiences tailored to the audiences it serves. This role requires that you have a strong emphasis on learning design, facilitation, and program management, as well as the ability to forge collaborative partnerships with business leaders and stakeholders across the organization. The function operates using product methods, constantly striving for improvement, fast iterations, data-centric decisions, and collaboration across the franchise.

As the Learning Lead III within the Product Management and Product Design Talent segment, you will shape the future of JPMorganChase by building the capabilities that strengthen how our teams manage and design products. You will develop and deliver learning experiences that convert complex business needs into practical programs, resources, events, and learner journeys — coordinating stakeholders, moving work from concept through launch, and continuously improving offerings using learner feedback and performance data.

Key Responsibilities

• Execute product and design learning programs aligned with established capability priorities and business needs.
• Manage workshops, learning journeys, cohort programs, self-paced resources, and events from planning through delivery and follow-up.
• Develop and maintain facilitator guides, presentations, activities, digital resources, job aids, and learner communications.
• Translate product management, product design, customer experience, and AI topics into clear, practical learning content.
• Facilitate virtual and in-person sessions that include hands-on practice, peer learning, and real-world application.
• Coordinate with Product, Design, Technology, Learning, and subject matter experts to define requirements, validate content, and complete reviews.
• Maintain delivery plans, timelines, documentation, and status updates; identify risks and follow through on actions.
• Support learning campaigns, speaker sessions, office hours, communities of practice, and other engagement activities.
• Use generative AI and emerging learning tools to improve content development, learner practice, and team efficiency.
• Track participation, learner feedback, repeat engagement, confidence, and application; use findings to improve programs.

Required Qualifications

• 5+ years of experience in Learning and Development, Learning Experience Design, Talent Development, Product Management, Product Design, Program Management, or a related field.
• Experience designing, developing, and delivering learning experiences for professional audiences.
• Strong facilitation, presentation, writing, program management, and stakeholder coordination skills.
• Ability to translate complex information into clear, engaging, and actionable learning content.
• Experience managing multiple workstreams, deadlines, reviews, and dependencies.
• Working knowledge of product development, customer-centered practices, and human-centered design.
• Experience using learner feedback and program data to improve offerings.

Preferred Qualifications

• Experience supporting Product Management, Product Design, User Experience, Customer Experience, Innovation, or Technology audiences.
• Experience creating workshops, cohort programs, blended learning journeys, or digital learning resources.
• Experience with generative AI tools and AI-enabled learning approaches.
• Familiarity with agile practices, discovery, experimentation, roadmap planning, and design thinking.
• Experience supporting enterprise learning programs, events, campaigns, or communities of practice.

Success in This Role

• Programs are delivered on time with clear coordination and consistent quality.
• Learning content is practical, accurate, engaging, and relevant to product and design work.
• Learners participate, return, and apply what they learn.
• Stakeholders receive clear updates and reliable follow-through.
• Feedback and data lead to visible improvements in the learner experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.