Home Lending - Collateral Valuations Provider Quality Leader

Help shape how we deliver high-quality residential valuation outcomes at scale. In this role, you will lead provider performance and quality routines that protect customers, the firm, and our businesses. You will partner across functions to strengthen controls, support regulatory readiness, and drive practical process improvements. If you enjoy building high-performing teams and holding vendors to high standards, this is an opportunity to make measurable impact.

Job summary

As a Collateral Valuations Provider Quality Leader in Home Lending Collateral Valuations Group, you lead provider delivery and performance management to ensure residential valuation products meet our standards for quality, compliance, and timeliness. You will help us maintain an audit-ready controlled environment by keeping procedures current, documenting processes, and communicating changes clearly to partners. You will work with teams across multiple locations and collaborate closely with Compliance, Legal, Risk, Controls, Operations, Third Party Oversight, and Sourcing. You will also help us continuously improve how we operate by using data, structured routines, and strong vendor governance.

Job responsibilities

• Oversee residential valuation providers to ensure performance meets firm standards for quality, compliance, and turnaround time
• Monitor key performance indicators and lead structured performance routines and provider communications to drive continuous improvement
• Recommend and implement process changes and provider allocation strategies to improve outcomes
• Serve as the senior escalation point for provider issues and internal stakeholder concerns, ensuring timely resolution and clear communication
• Lead provider sourcing activities, including requests for information and requests for proposals, to maintain strong coverage and performance
• Conduct provider management reviews and perform annual audits of appraisal management companies
• Oversee the intake, investigation, and resolution of appraisal independence concerns
• Track remediation items, perform root-cause analysis, and drive sustainable corrective actions
• Maintain an audit-ready controlled environment aligned to legal, regulatory, agency, and state requirements and JPMorganChase policy
• Oversee required state submissions to support Truth in Lending Act and related requirements
• Lead and develop teams by setting expectations, coaching performance, and reinforcing consistent procedures and operating rhythm

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience
• 5 years of people leadership experience (performance management, coaching, and metrics-driven management)
• 5 years of vendor or provider management experience supporting residential valuation products (for example, appraisal suppliers and appraisal management companies)
• Experience in home lending residential appraisal and valuation operations
• Knowledge of appraisal standards and applicable appraisal laws and regulations
• Knowledge of residential valuation requirements from government-sponsored enterprises and the Federal Housing Administration
• Ability to analyze performance and quality data and translate findings into actionable improvements
• Strong written and verbal communication skills, including executive-ready escalation updates
• Ability to prioritize multiple workstreams in a fast-paced, high-production environment
• Strong attention to detail with a quality-control mindset

Preferred qualifications, capabilities and skills

• Certified Residential Appraiser or Certified General Appraiser credential
• Knowledge of repurchase risk
• Experience supporting complex property valuations
• Experience leading process improvement initiatives and change delivery
• Experience with risk and controls in a regulated operating environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.