Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Healthcare options for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Strong computer skills and knowledge is required
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
• Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
• Proficient in English and Japanese Language
• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction
• You must be at least 18 years of age to be considered for this role
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience
• Previous experience working in a Hawaiian tourism or hospitality role

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Aulani, A Disney Resort & Spa.

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The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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