Entertainment Travel Advisor III - FROSCH

Step into a role where your attention to detail and calm, client-first approach makes a visible difference. You’ll support high-profile travelers with complex itineraries and ever-changing needs.

As an Entertainment Travel Advisor III in the FROSCH Entertainment team, you deliver proactive, white-glove travel service across every touchpoint, from initial request through trip completion. You build trust through clear communication, expert guidance, and thoughtful recommendations that elevate the traveler experience.

Job responsibilities

• Provide exceptional VIP service and create seamless end-to-end travel experiences, capturing traveler preferences and building accurate client profiles
• Listen actively and guide conversations to identify needs and resolve issues quickly
• Arrange all components of travel from initial request through completion
• Recommend top-tier traveler experiences using informed, client-specific insights
• Maintain up-to-date knowledge of the value and services provided to each client
• Adapt quickly and remain flexible as client needs and industry conditions change
• Communicate clearly, follow through consistently, and document outcomes accurately
• Embrace new tools and ways of working to improve speed, quality, and flexibility
• Design detailed itineraries and manage changes, disruptions, and exceptions
• Adhere to applicable compliance and regulatory standards, following required controls, documentation practices, and client confidentiality expectations

Required qualifications, capabilities, and skills

• Experience supporting Entertainment Travel clients with complex, high-touch needs
• Proficient, native-level use of Sabre (GDS) for ticketing, exchanges, refunds, and queue management
• Experience executing seat assignments, upgrades, and itinerary creation and delivery
• Ability to issue and manage MCOs, Amtrak tickets, and Phase IV processes
• Demonstrated adaptability in a fast-changing environment, with a willingness to cross-train and learn additional service areas as business needs evolve
• Strong problem-solving skills and ability to stay composed in fast-changing situations
• Ability to design complex itineraries and manage multiple concurrent requests
• Experience booking air, hotel, and ground transportation and handling related payments and fees
• Ability to consult with clients on destinations, timing, accommodations, and cost considerations
• Strong written and verbal communication skills with consistent follow-up habits

Preferred qualifications, capabilities, and skills

• Familiarity with travel insurance offerings and how to position them appropriately for clients
• Comfort using new technology and workflows to improve service delivery

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.