Embodiment Operations Manager

Job Description

As an EOM you will be in charge of managing complex, high value and cross-functional projects

in the following domains.

● Major and complex repair projects: Management of major and complex repair projects

including but not limited to incidental and fleet wide repairs.

● Support projects which can be retrofits or repairs linked to known issues . This activity is

accomplished for internal Airbus stakeholders.

● Modification projects: Management of modification projects within maintenance

activities. This activity is accomplished either for internal Airbus stakeholder or

customers.

Your main tasks and responsibilities will include

A. Project management

• Defining the industrial feasibility (cost, lead-time, risk) of the project during the acquisition

phase. Establishing the project overall integrated planning from aircraft recovery preparation or

aircraft damage assessment up to delivery back to the Customer in compliance with the

contractual requirements, industrial capabilities and Airbus policies,

• Throughout each project, continually anticipate and highlight potential issues. Develop in real

time any mitigation/recovery plan accordingly,

• Motivate cross-functional teams to find solutions and complete the tasks in the time frame and

in the agreed budget. Federating both the internal and external (service providers) teams around

the projects.

B. Profitability and cost management

• Establishing all the Business Control Sheet (BCS) parameters for the industrial part of the

project taking into account the Customers’ requirements,

• Ensuring project objectives with respect to time, cost and quality are achieved. Monitor and

ensure real-time tracking of project costs and margin, as applicable. Maintaining a full control of

deal profitability to comply with Airbus financial objectives.

C. Risk management

• Ensuring that all potential risks within the project are identified before contract signature and

pro­ active/corrective actions are implemented in due time,

• Presenting significant and politically sensitive projects to the upper management for final

approval,

• Managing the technical/financial risk related to the designated in-service aircraft/operators on

which Airbus has a financial exposure.

D. Contract management

• Preparing and managing the content and issue the contractual agreements for chargeable

services (Major repairs, a/c modifications),

• Ensuring AIRBUS commitments are consistent with the Make or Buy strategy.

E. Communication and reporting

• Driving the communication process within AIRBUS and third parties, through which instructions

and information will flow,

• Negotiate the contract with the customer ensuring that Airbus revenue and EBIT targets are

achieved.

• At the end of each project, make a synthesis of the REX aiming at improving the reliability and

cost effectiveness of the organization's processes.

This role will involve travel for business and as such you must be able to travel accordingly.

This job requires an awareness of any potential compliance risks and a commitment to act with

integrity, as the foundation for the Company's success, reputation and sustainable growth.

Your boarding pass

You will be able to demonstrate the following skills and experience:

• Aircraft Structure and/or Systems engineering background with at least 5 years of

experience,

• Aircraft Maintenance operations experience,

• Strong Experience in project management,

• Knowledge and experience of Part 145 and Airworthiness Regulations is required,

• Experience in customer communication including contract sales negotiation.

• Good adaptation to new situations and challenges,

• Team spirit,

• Advanced level of English.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Employment Type

Permanent

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Experience Level

Professional

Job Family

Customer Account and Service Management

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