Customer Experience Supervisor with German (m/f/d) - hybrid

Customer Experience Supervisor with German leads a team of Customer Service Representatives to ensure all customer needs and expectations are met. Key areas are people management of direct employees, maintaining a partnership with leading teams in the European countries relevant to the Centre, aligning Centre teams with behaviour, standards and results (by conducting projects in the field of standardization and improvement involving more teams), fulfilling a mentor role for HUB staff.

Customer Experience Supervisor manages the team as well as individuals and enables them to develop through the implementation of standardizations processes.

This is a hybrid role, 2 days from home and 3 days from the office

Honeywell Technology

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Responsibilities

• Team Organisation & Management (Leads a team of customer service representatives to ensure all customer needs and expectations are met, plans for having the right resources for business continuity, monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA , fulfillment of the daily activities (individuals or team activities), as well as the annual projects, according to the established performance level/SLA)
• Building and maintaining partnership with stakeholders (Builds and maintains partnership with the business stakeholders on operations and priorities; acts as the contact point for the stakeholders, organize and present in MOR meetings own teams KPIs. Assumes ownership and drive implementation of actions resulted from the meetings for the teams)
• Alignment and standardization (Contributes to and supports the implementation of Global and Regional standardization (eg. Conexiom) and alignment strategies, ensuring Customer experience and efficiency are priorities)
• MOS (Management Operating System) and Continuous improvement
• Team and Individual Performance Management
• Communication and reporting (Utilises LSW daily and revises its content on a quarterly basis, participates in all the meetings which are necessary for this position (daily Tier meetings level 1,2 and/or weekly/monthly meetings, etc.), centralizes monthly data regarding their team’s planning and achievements, measures and reports daily their team’s performance)

Qualifications

• Fluent English and German - is a must
• Bachelor’s degree (or equivalent experience)
• At least several years of experience in team management (a minimum of 7–8 people)
• Previous experience in a Supervisor’s position is a plus
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Six Sigma Certificate is a plus

We offer

• Competitive Salary regularly increased based on your performance
• Multisport Card, Medical Care, Life Insurance and Lunch Card
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#Futureshapers

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.