Business Support Lead II - Financial Crimes Investigations

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department's administrative policies and procedures. Requires a thorough knowledge of the department's or business unit's functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.

Assists with providing workforce planning, operational coordination, reporting, and project support for the Chief Operating Officer’s organization. Partners across Human Resources, Talent Acquisition, Finance, Operations, and the business to execute hiring, onboarding, workforce deployment, and capacity-management priorities.

Develops and maintains workforce reporting and dashboards covering hiring, headcount, vacancies, attrition, onboarding, and resource capacity. Analyzes trends and risks and provides leadership with actionable insights to support staffing and operational decisions.

Coordinates onboarding and workforce initiatives to improve readiness, employee experience, and time-to-productivity. Leads cross-functional projects, tracks key deliverables, and supports governance to ensure workforce activities align with business priorities, approved staffing plans, budgets, and risk requirements.

Desired candidate will have a minimum of 2 years demonstrated ability to plan and execute complex operations, coordinate effectively across diverse stakeholders, and make timely, sound decisions in dynamic or high-pressure situations while adhering to established policies and procedures.

Responsibilities

• Supports onboarding execution and workforce readiness activities, ensuring timely setup, training completion, and transition support for new hires.

• Track hiring progress, onboarding milestones, vacancies, and headcount attainment; provide regular reporting to senior leadership.

• Develop and maintain workforce dashboards and executive reporting to monitor recruiting pipelines, staffing trends, and resource capacity.

• Partner with HR, Talent Acquisition, Finance, and business leaders to support workforce planning, hiring forecasts, and organizational growth initiatives.

• Coordinate resource allocation and capacity management efforts to align staffing levels with business priorities and operational demands.

• Lead special projects and cross-functional initiatives on behalf of the COO organization, managing timelines, deliverables, risks, and stakeholder communications.

• Identify and implement process improvement opportunities that enhance operational efficiency, reporting accuracy, and execution discipline.

• Ensure adherence to workforce governance, budget controls, and organizational policies while handling sensitive personnel information with discretion and professionalism.

Skills

o Critical Thinking

o Prioritization

o Problem Solving

o Research

o Administrative Services

o Attention to Detail

o Business Acumen

o Reporting

o Written Communications

o Access and Identity Management

o Adaptability

o Business Operations Management

o Influence

o Planning

Minimum Qualifications

Minimum of 2 years of demonstrated experience planning and executing complex operational activities, projects, or business initiatives. Demonstrated ability to coordinate across stakeholders, manage multiple priorities and deliverables, analyze information to identify trends and risks, and make timely, sound decisions in dynamic environments. Strong critical-thinking, problem-solving, prioritization, written communication, attention-to-detail, and business-acumen skills required. Experience supporting workforce planning, reporting, onboarding, resource management, or other business-support functions preferred

Required Qualifications

• Technical proficiency and the ability to quickly learn and navigate multiple deliverables simultaneously

• Possesses excellent verbal and written communication skills

• Acts with a sense of urgency and creates this in others

• Demonstrates problem-solving, analytical & organizational skills

• Acts decisively and with good judgment

• Must be flexible & adaptable; ability to handle multiple and shifting priorities

• Thinks strategically and willingly participates in projects and other opportunities

• Motivated individual who always maintains a positive and professional attitude

• High emphasis around identifying and managing risk

• Ability to work under pressure and meet deadlines

Shift

1st shift (United States of America)

Hours Per Week

40