Bilingual Insurance Claims Representative - Hybrid

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC. Primary responsibilities will include servicing, and adjudication of non-license required claims and/or claims processes. This role provides an exciting opportunity to handle claims for the Retail and embedded benefit products in the AMEX Assurance Co. Insurance portfolio with growth into learning, understanding and adjusting Specialty Lines Claims over time.

Responsibilities

Your duties may include but are not limited to

• Investigation by using tools available to settle claims quickly and efficiently
• Gathering information to move claims forward in a productive and compliant manner
• Clear and concise documentation of actions taken on claims as part of the adjudication process for compliance and file maintenance.
• Maintaining state and company compliance
• Decision making of claims for these products, as well as direct phone interaction with the customers to ensure timely decisions
• Researching information needed to adjudicate the claims by making outbound calls to businesses and other third parties as needed.
• This position does not require previous insurance experience. We will provide you with all the necessary tools to be successful!

This hybrid position is based in Mexico City, MEX and the ideal candidate will work a minimum 3 days onsite / 2 days remotely. Must be flexible to work any schedule/hours to support our servicing levels: Monday-Friday: 8:00am – 9:00pm ET / rotational weekends: 10:00am-6:30pm ET

Qualifications

Minimum Qualifications

• Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
• Proficient in English speaking and writing
• High school diploma or higher level of education
• Demonstrate blue box values, integrity and maintain confidentiality of customer and business-related information.
• Passion for exceptional service
• Strong phone skills
• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
• Ability to demonstrate initiative with minimal supervision to drive results
• Strong problem-solving skills, time management and organizational skills
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel

Preferred Qualifications

• Insurance or Customer Service industry experience preferred but not required

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.