【AstraZeneca】【CET】Field Application Service Manager, Customer Experience & IT本部 Field Capability & Launch Excellence部

Job purpose AstraZeneca’s 2030 strategy is driven by its bold ambition to pioneer scientific innovation, lead in key disease areas, and transform outcomes for patients worldwide. By 2030, the company aims to deliver new medicines, achieve industry-leading growth, and set new standards for sustainability by becoming carbon negative. Positioned as a leader in leveraging technology, data, and artificial intelligence, AstraZeneca strives to advance healthcare and create exponential value for both patients and society. The Customer Experience & IT leads the way in shaping Japan’s business and technology landscape, driving impactful contributions to our business success.

In line with the business divisions’ objectives, the role holder will

• To maximize the business value of AZ/AZKK, act as a global and local Customer Experience & IT initiative by

ensuring effective alignment of IT business application systems with business requirements and achieving sustainable operations through AZ IT standard operation methodology.

• Serve as focal point for the business area for all IT needs, partnering to understand and anticipate strategic,

market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.

• Lead and execute an application strategy powered by cutting-edge technologies to enable smooth adaptation to

frequent organizational changes, product launches, and indication expansions.

Role and Responsibilities

• Maximize the business value through ensuring effective alignment of IT systems and sustainable operations.

➢ Accountable for the IT projects /IT system operations in all aspects in terms of system life cycle management, ensuring that Service Management processes are in scope, i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management. Major scopes are commercial systems. ➢ For enhancing the accountable IT systems or new business requirements, lead the IT planning process, ensuring sound business cases, analyzing key business requirements that support, improve and/or transform business operations and strategy. ➢ Develop service transition plans to ensure that delivered solutions are sustainable under the production environment, including controlled hand-over into operational support responsible. ➢ Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales and costs. ➢ Ensure that the team adheres to all standards under the AZ global IT Policies/Guidelines including ADF, SOP, quality, and compliance, as well as processes, defined technical capabilities, and best practices. ➢ Work with AZ global IT teams and preferred third party suppliers to provide strategic and innovative technology solutions aligned with AZ global standards as well as regulatory requirements. ➢ Build strong strategic partnerships with the customer groups and senior stakeholders to identify the accurate customer forecasting, demand planning and effective operations of the IT solutions. ➢ Key business stakeholders to ensure the effective capturing of business requirements and commitment to project objectives ➢ Make roadmap and implement, and maintain vendor engagement ownership in managing vendor strategies, roadmaps aligning to Commercial IT business needs

Education, Qualifications and Experiences

• Graduate degree and relevant work experience in computer science or similar.
• 10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections

between technology and business benefit/value.

• Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global

companies.

• Deploying business analysis techniques to enable business change, or complex systems operations.
• Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous

Kaizen.

• Project management experience with internal IT, business stakeholders and external vendors.
• Strong engagement, communication, and stakeholder management skills, including excellent presentation.
• Native or Business level Japanese
• Business level English (meeting facilitation level)
• Having growth mindset, good team player and appreciate Diversity and inclusion.

Preferred Skills and Capabilities

• Fundamental knowledge of Budgetary Control, Activity Planning/Control, based on their mechanism as well as the

knowledge of commercial businesses.

• Business acumen, Business process management, Customer focus, Stakeholder management
• Experience with other cloud-based services
• Ability to work well in a team and cross-functional environment, as well as work independently with limited supervision.
• Ability to work successfully under pressure in a fast-paced environment and with tight timelines.
• ITIL certification

Key Relationships to reach solutions

• All levels from Sales Management to MRs/MSL in the Business Unites & Medical, IBE Department, Global Process Owners,

Program Managers of Global Commercial IT, Local CET Groups

Location

• Osaka or Tokyo

Date Posted

08-7月-2026

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.