Cognizant

Associate - TVPO (Digital Media &Live Streaming Operations) - JP Speaker

  • Kuala Lumpur
  • On-site
  • Full-time

Posted

About the role

— TVPO is responsible for supporting the forecasting, preparation, monitoring, and management of live programs and video on demand (VOD) content across digital streaming platforms. The role requires strong technical proficiency, analytical capabilities, and an understanding of digital media and live streaming workflows. The associate will work closely with internal stakeholders, business owners, and content rights holders to ensure content is accurately prepared, delivered, and managed in accordance with operational requirements. The role also involves investigating playback issues, analyzing content- related data, and supporting the delivery of seamless viewing experience across web, mobile, and over-the-top (OTT) devices.

  • Key Responsibilities

-Forecast, prepare, schedule, and manage live programs and video content in accordance with operational timelines and requirements. -Coordinate with stakeholders, business owners, and content rights holders to support content readiness and resolve operational issues. -Investigate and troubleshoot video playback, streaming, and performance issues across web, mobile, and OTT platforms. -Support digital media backend operations, content management frameworks, and content delivery processes. -Apply knowledge of live streaming workflows, from event origination and processing to distribution and end-user consumption. -Support digital linear streaming operations and maintain familiarity with streaming technologies and platform functionality. -Manage multiple tasks simultaneously while meeting operational deadlines, quality standards, and productivity targets. -Maintain clear documentation, communicate findings, and escalate technical or operational issues to the appropriate teams.

  • Qualifications and Experience

-Relevant College or University Degree. -Excellent written and spoken English, with proficiency in Japanese. -Possess language proficiency certificate JLPT NI/N2 -Experience in digital media data management or a related field. -Strong analytical, research, and data interpretation skills. -Proficiency in Microsoft Excel or Google Sheets -Proficiency in Google Chrome, and Google Docs, Sheets, Slides, Forms, and Meet.

  • Preferred Qualifications and Experience

-Degree in Mass Media, Journalism, Communications, or a related discipline. Experience with video player functionality, playback issues, and streaming performance across web, mobile, and OTT devices. -Strong familiarity with digital video streaming web applications and their functionality. -Knowledge of live streaming workflows, including content VOD processing, Episodic Content distribution, and internal stakeholder engagement. -Demonstrated interest in sports, live sporting events, sports programming, and other popular digital content.

  • Required Soft Skills

-Strong Organizational Skills -Critical Thinking and Problem-solving -Adaptability Under Pressure -Communication and Interpersonal Skills -Teamwork and Collaboration -Attention to Detail, Tme Management and Prioritization

  • Key Success Expectations

-Ensure the timely and accurate preparation and management of live programs and VOD content. -Support reliable content delivery and consistent viewing experience across supported platforms. -Identify, investigate, and escalate technical Or operational issues effectively. -Maintain high levels of accuracy, productivity, and responsiveness during peak workloads -Demonstrate effective collaboration with stakeholders and content rights holders. -Continuous improvement through data analysis, research, and efficient operational practices

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